Why is the PlayStation Network not connecting?
Restart your router and PlayStation. This can often resolve any temporary issues with the connection. Check for any updates for your PlayStation and router. Having the latest firmware can help improve the stability of your connection. Check your network settings on your PlayStation. Turn your console and router off and then on again. If you’re using WiFi to connect your console to the internet, try using a wired connection. For more connection troubleshooting, visit PlayStation Repairs.How do I know if my account or console has been suspended from PlayStation? If we suspend your account or PlayStation console, you will see an error code when attempting to sign in.If you’re having trouble logging into your PlayStation Network (PSN) account using your sign-in ID (email address), it may be caused by one of the following issues: The email address registered to your account has been deleted or no longer exists. You’re trying to log in to an inactive or suspended PSN account.If your offense is determined to be hate speech, your account will be suspended from PlayStation Network. PlayStation Safety strictly enforces the Code of Conduct through moderation, which means that players can report hate speech or other inappropriate content for human staff to review.
Can I get help with a PlayStation network issue?
If you experience problems when connecting your console to a TV, or you can’t connect to the Internet, please visit the PlayStation Repairs diagnostic tool for further steps and to arrange a repair. Unplug the router and modem’s power cords from the power outlet for 15 seconds. Plug the power cords back in. Check that all cords and cables are secure at both ends. Wait a few minutes, until the lights on the modem and router are working right (Check the device manual or manufacturer’s support site).Test your internet connection. Try connecting another device to your network and running a connectivity test. If you’re experiencing Wi-Fi issues, contact your Internet Service Provider for further support. Try using a wired connection for your PS5 console.If the Wi-Fi router and modem are yours, try turning them off and then on again. Unplug the router and modem’s power cords from the power outlet for 15 seconds. Plug the power cords back in. Check that all cords and cables are secure at both ends.
Is the PlayStation Network offline again?
User reports indicate no current problems at Playstation Network. The length of a suspension will depend on the offense, and whether you have breached the Code of Conduct in the past. In repeated instances or for severe violations, a player may receive a permanent suspension on their accounts, or a suspension of their PlayStation console.When you create an account for PlayStation, you agree to obey the PlayStation Terms of Service, which includes the Code of Conduct. If you breach these terms we may suspend your account’s social features or your account itself. Repeated violations can lead to further suspensions.Find out how to set up an account for PlayStation™Network. You need an account to use PlayStation Network services. It’s free to create an account and you don’t need to provide any payment details. This is required for security measures.Remember that any inappropriate, offensive, or threatening content you say, upload, or stream can be reviewed by PlayStation Safety. If the Safety team finds that you have breached the Code of Conduct, you may be suspended from PlayStation Network.
Why won’t my PlayStation online work?
Test your internet connection. Try connecting another device to your network and running a connectivity test. If you’re experiencing Wi-Fi issues, contact your Internet Service Provider for further support. Try using a wired connection for your PS5 console. Restart your device. If restarting doesn’t work, switch between Wi-Fi and mobile data: Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there’s a difference.Basic steps such as checking your internet connection, restarting your device, and verifying network settings can often resolve connectivity issues quickly. If simple fixes don’t work, consider inspecting router settings, updating software, or contacting IT support for more complex solutions.